in

wahooga.com

A report on life in Technical Support for a software company

Dave Mellors

November 2006 - Posts

  • Red Gate here I come...

    In a few week’s, it will be time to say goodbye to Global Graphics Software and hello to Red Gate Software. Although, currently employed at Global Graphics as a developer for the information systems I will be changing roles and joining Red Gate as a member of the support team.

    The reputation that Red Gate has for fantastic products and support is probably the best I have ever come across. Having been to the Red Gate office for the interview, I really was impressed with how friendly everyone was and the coffee machine looks impressive too! I just cannot wait to get started.

    After spending 6 years at Global Graphics, I have to admit I will miss working there particularly as they have just moved to a rather nice office that is closer to my home and which more than halves the time it takes me to get there. The journey to Red Gate is going to involve a snail pace crawl along the A14 to the Cambridge Science Park but I guess that means I will have an excuse to get back on the motorbike rather than use the car (HURRRAH!).

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Taming blogs.msdn.com

    One of my favourites places for news is blogs.msdn.com but the problem is there is just too much information there and a lot of it isn't relevant to me. Its only just occurred to me that blogs.msdn.com uses Community Server and therefore I should be able to get an RSS feed containing just the posts I want to know about.

    In fact getting filtered RSS is just so easy that you've probably missed it (or is it just me?). Goto blogs.msdn.com and click on the search link located on the left hand side of the page. Enter your search criteria (for example in the "Find results with all the words" textbox enter the word security) and click on the search button. You should get a number of search results with a button for RSS located underneath the search query textbox which you just need to click for your filtered RSS feed.

    That was so easy and of course this feature is likely to be available on any community server blog/site that you visit.

    Now, why didn't I do this before?

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • MS Anti-Cross Site Scripting Library 1.5 Available

    It is still quite hard to believe how many web "designers" and "developers" implement sites that are vulnerable to SQL injection and Cross Site Scripting (XSS). Joel Spolsky blogged the other day about this problem in his "What's a SQL injection bug?" entry and Michael Sutton has found that 11.3% of web applications have SQL injection vulnerabilities. Worryingly, Michael Sutton also claims that 21.5% of web applications have XSS vulnerabilities.

    I suspect that many sites out there are using versions of web applications that are not current and where these vulnerabilities have not been fixed. If you are using a web application developed by someone else then please check the following sites:-

    Whilst your there you should probably subscribe the the mailing lists to be informed of new vulnerabilities as they are discovered. 

    If your developing your own applications then please look at the Microsoft Anti-Cross Site Scripting library as it could save you a lot of time and effort.

    Of course your site might be small and you might think it contains no data that would make it interesting to hackers. Whilst this may be true, ignore the problems and you could find your server participating in a BotNet or worse.

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • RSS support in IE7

    When IE7 officially got launched the first thing I noticed was the RSS support. I'm quite a fan of RSS 2.0 and the ability to display the RSS feed on a web page and by the looks of it so are a lot of other people. Its great because all you need to do to HTMLify your RSS feed is specify an XSLT to use.

    Unfortunately the folks at Microsoft have decided that once again they want to do things differently to the rest of the world. Don't get me wrong what the have done is quite nice and is very useful but what they haven't done is provided IE7 users with a choice. You either have it the Microsoft way or the Microsoft way. All that's required is an option to enable or disable the Microsoft option.

    Not sure what I'm talking about? Click on my RSS feed in IE7 and then click on it in just about any other browser - see what I mean? 

    Ah! That reminds me. Firefox 2 also does something with the RSS feeds it adds an RSS box at the top of the page. Don't get me wrong its very useful but in my opinion it should not appear on the HTML page it should appear as part of the browser! 

    When I get a minute I'll post some screenshots so everyone can see what I mean. 

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Passionate about IT

    Last week my C.V began circulating around employment agencies and one of the things I wanted to get across is how passionate I am about the role of IT within business. Passion in IT is not something I come across very often and along with creativity I think they are qualities often suppressed within IT departments.

    Last night I read a blog entry titled "Two simple words of passion...". The language is colourful but to be honest I don't think there is any better way of saying what needed to be said. Anyway I'm now hooked on this blog called Creating Passionate Users its just fantastic!

    Read it, enjoy it and spread the passion!!

    Share this post: email it! | bookmark it! | digg it! | reddit!
    Posted Nov 08 2006, 12:29 AM by Dave Mellors with no comments
    Filed under:
  • CS Blog Date format

    I had an email today from Dennis asking about the date display on my blog. It got me thinking that others may also be interested to know that I got the instructions for formatting the date from a post titled "Breaking Down the CS Post Date" on the Justin Pierce BlogFish site. However, it appears Justin has managed to package it up into the NinjaFish.CommunityServer control so you probably ought to give that a try.

    While your at BlogFish also read Stupid Skinning Trick which is also quite useful.

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Microsoft Fiddler Powertoy - HTTP debugger

    For HTTP debugging I've used a number of tools and I'm surprised how often I come across web developers who don't use one. The idea is simple, all browser http requests pass through a proxy that records the requests and responses so that they can be reviewed.

    When debugging web applications its really handy to be able to see the headers and the HTML and if you don't use a debugger at the moment I suggest you try one and I bet you'll be kicking yourself that you never used one before.

    If your an ASP.NET developer then you may have already have come across the Microsoft Fiddler Powertoy which is an unsupported utility from Microsoft. The nice thing about Fiddler is that you can save requests to a file and replay them later and it also provides some performance data.

    For non-windows users and Microsoft haters there is another HTTP debugger I've used and which I recommend. The OWASP WebScarab project is written in Java and there is a Mac OS/X package available. This piece of software has some rather nice features:-

    • Spider - identifies new URLs on the target site, and fetches them on command.
    • Manual request - Allows editing and replay of previous requests, or creation of entirely new requests.
    • Bandwidth simulator - allows the user to emulate a slower network, in order to observe how their website would perform when accessed over, say, a modem.
    • Scripted - operators can use BeanShell to write a script to create requests and fetch them from the server. The script can then perform some analysis on the responses, with all the power of the WebScarab Request and Response object model to simplify things.
    • SOAP - There is a plugin that parses WSDL, and presents the various functions and the required parameters, allowing them to be edited before being sent to the server.

    WebScarab has many more features which don't appear in the list above so I recommend you visit the OWASP WebScarab project page and take a better look. Actually, whilst your there its well worth looking at the other OWASP projects some of them are very interesting.

    Not really a HTTP debugger but it is a tool I recommend is the Firefox addon called Firebug. Its really good for debugging Javascript and CSS problems.
    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Community Server Paperclip blog image

    I wanted to change the image on my blog header to something else and luckily James Shaw posted the Paperclip title image photoshop files with all the layers. It took a couple of minutes to crop my Meerkat photo (which I took at Colchester Zoo a couple of years ago) and put it into the photoshop file as another layer.

    I rather like the end result.

    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Youtube, utube, ewetube and even huetube

    The BBC posted an item on Universal Tube & Rollform Equipment owning utube.com and getting so many hits that it causes the server to crash and its costing them a fortune. It got us thinking at work as to how many other companies are suffering the same problem.

    So, how many youtube sounding domain names can you think off? How many of them are registered?

    Well there are:-

    • ewetube.com - Which has 3 blog entries about sheep on it.
    • huetube.com - RFID stuff.
    • hughtube.com - registered but nothing there.
    • jewtube.com - One of those PITA search pages where the domain might be for sale.
    • duetube.com - Another PITA search page
    • dewtube.com - Parked page
    • mootube.com - A retired site that was about cows?
    Anyway, its just goes to show practically any web site domain you can think off has already been taken. How else do you think that I ended up with wahooga.com - it was the only one still available!!
    Share this post: email it! | bookmark it! | digg it! | reddit!
  • Telerik r.a.d.controls for ASP.NET

    I've been using Telerik r.a.d.controls for ASP.NET for a couple of years now and I have got to say that the controls are great, the support is fantastic and they listen to suggestions and are willing to integrate them into their products.

    The r.a.d.editor is by far the best editor I've used with great browser support and is easy to integrate. I wanted to integrate the editor into someone else's software and the assistance I received was extremely good. They also seemed to be well ahead of the game with AJAX support and with there recently releases this seems to have really paid off.

    If you keep an eye on their web site you will also see that the products are constantly being improved and new products keep coming out. The licensing seems very fair and one of the licenses give you the source code as well.

    Actually, even if your not interested in the products its well worth visiting the site to see how much effort they have put into communication with their customers. They have forums, Telerik Points, MVP program, surveys and a code library and its all very nicely done.

    If I had one very minor criticism to make it would be that there is some room for improvement in the documentation.

    I have no reservations in recommending Telerik to other developers and I wish more companies were like them.

    Share this post: email it! | bookmark it! | digg it! | reddit!
More Posts
Copyright 2007 Dave Mellors
Powered by Community Server (Non-Commercial Edition), by Telligent Systems