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A report on life in Technical Support for a software company

Dave Mellors

Joel Spolsky and his Martian headsets

In a recent blog post Joel writes about the start of the mother of all flamewars with Microsofts IE8 team write in the middle of it. It's a great article that goes into some of the difficulties faced by standards and software. Unsure where the Martian headsets fit in? Then, I recommend you go read his post - Martian headsets

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About Dave Mellors

I work for Red Gate Software in Cambridge, UK as part of the technical services team. This is my personal blog and so carries my own personal views which could vary from the views and opinions of my employer. I am passionate about IT and would like to change the way that people think about the IT industry and the people that work in it. Particularly those who work in the support teams.
Copyright 2007 Dave Mellors
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